airbnb service hotline

There’s been another wave of hacks. I called the customer service right away. I cannot find a way to get help! DO NOT BUY AIRBNB GIFT CARDS! This request is in violation of Airbnb policy, is unethical and fraudulent, and has financial impacts and hardship since Sextant Stay refuses to process the cancellation and returning my money. ∙ I go to the app to see what’s going on, thinking that the host surely left a direct message explaining why our stay was cancelled two weeks before our vacation. She was very young. Your email address will not be published. ∙ The worst part is trying to get AirBnB to delete my account. More BS? What a rude way to treat customer’s requirements! I am having the exact same issues and cannot get into my account much less get anyone on the phone to help with a refund that is owed and I cannot get anyone professional or competent on the phone and my bank is just waiting for an authorization letter faxed and I could use MY MONEY FOR A PLACE TO STAY FOR MYSELF AND MY CHILDREN!! They owe us money as well. Used to use them ALL of the time. Where did you contact finally to sort this out? I’m sure they have millions of dollars sitting on people’s accounts that they will only be allowed to be used for a new reservation, and according to other complaints, even then it can’t be used for the second half of a payment! This has compounded our grief with anxiety. I don’t even know where/when the booking would be for. I have explained my story over 10times on the phone – I have been referred to 4 different agents in the Trust and safety dept who repeatedly ignore my issue and close the case when it is not resolved.I have sent Over 30 emails and they will not call me back.I have had the phone hung up on me on more than one occasion. Twice now, Honolulu and Aruba, the hosts locator address shows their location in a prime spot but their actual address which you get after you pay is at least a kilometer or several away. In fact, I hadn’t received a peep out of this guy Mark since my initial message to him two months prior, introducing myself and informing him about our plans. We regularly receive questions from frustrated and angry Airbnb Hosts and Guests seeking a direct phone number to contact Airbnb. Perjalanan tak terlupakan dimulai dengan Airbnb. I never haven’t got a call or an Email! Last minute she calls me to say she can’t because she has someone else willing to pay cash for the room, so I would have to find somewheres else. I call the service to see what is the problem. Since 2018, Airbnb has proudly partnered with Polaris–a leading anti-trafficking organization and operator of the US Human Trafficking Hotline–to combine their world-renowned expertise with the innovation and scale of the sharing economy to take a modern approach to preventing modern slavery. the front desk at the condo building will have to let me into my unit until the key arrives. Airbnb emails hosts in the area to ask if they are able to help, Existing Airbnb hosts and other residents can offer their space for free, There is no fee associated with a booking made on Airbnb in the affected area, All services regularly available to Airbnb hosts, including Airbnb's 24/7 customer support, the Trust & Safety tools, and the Host Guarantee remain available. I own a propery and the tenant has installed internal doors with locks and split the 2 bed apartment into 3 seperate rooms all sharing one small toilet. Despite obvious poor fit to neighborhood host fought ruling all the way to Supreme Court to have decision reversed so they could continue renting this awful place. Airbnb should have some quality standards and should partner with hosts who are responsible. They have lost a customer here. Been on the phone for 4 days in a row no one at AirB&B return calls when they promise to and the last one (Keira in the US office) dropped the line after leaving me waiting for 40 mins.  We have heard many stories of former Airbnb Hosts and Guests who have contacted Airbnb and spent literally weeks going back and forth via email messages and phone calls before either giving up, or finally reaching a real manager with authority to resolve real issues. Traveling: This category provides information on finding and booking a place to stay on Airbnb. When asking customer service about the policy on this I was given the complete runaround. If you’re looking to reach Airbnb customer service via phone, this is widely-circulated number is the best place to get help: indicates that their customer service is open 24 hours a day, 7 days a week, and that the average wait-time is 20 minutes. It’s been almost a month since that! Vi bruger cookies og lignende teknologier til at tilpasse indhold, skræddersy og afpasse annoncer og give en mere sikker oplevelse. Now, I am concerned about reserving for the place I was looking at. You can sign up for an account using your email address, phone … Two of my guest did not return key to me. The number provided doesnt work. It’s been a month and half and every time I call they tell me it’s under investigation, We had a similar experience jus 2 days ago i.e. Look, I know bad Coronavirus has been I know people are in need of assistance. Rental listing is here: Do the neighborhood a favor and stay away. very worst room there is no proper cleaning there is no lift facilities how can children & old aged member will go and also no proper cleaniness in room . How hard did you have to work to fabricate this image, I wonder? I can’t believe you would leave someone stranded in New York City the day before their surgery with their child and friends? I told her to call and cancel my reservation so they wouldn’t charge me. Not even half a star? 2 guests I haven`t receivet a refund for the booking that was cancelled on april 2020! The money isn’t even an issue now. Is there anyway to reach higer level in Air bnb other than front agent or any advise???? 6 guests After weeks of of stress and financial logistics, she booked her flight. Immediately I open my email and see that my money has been refunded and will take up to 15 days to process. The homeowner said to the host that they needed to call 911 or they could end up waking up to a dead body and the host responded with well then she’s dead. The help person said, no there was no bug. I would like to talk to a real person that can do something. This is often the quickest and easiest way to find a solution. Host has also listed that room has TV but it doesn’t work, it’s just a dummy piece in the room. If you’re a long-time Airbnb host then you know how terrible Airbnb’s customer service is….was. I asked full refund to Air bnb but they are only taking host’s side and what the host meant “toilets” (plural) is a toilet! Human trafficking – jesus. After spending ample time reading reviews and blog on Airbnb, it appears to me that Airbnb should sticking to established customer and use common sense in business practice. Perhaps between 16 and 19 and spoke very little English. I suggested that the webpage had a bug in that the popup did not list another option for verifying myself. I had to be sure, so I went to my receipt, found that the refunded price was 114 and some change. We have rights people. ... HotelTonight is a hotel-booking service, offering on-demand booking for boutique and independent hotels. The company has made kind gestures to satisfy its users needs. Sounds like anyone can rent here, scam or not as along as airbnb get its money. Airbnb has been zero help. I’m supposed to pay nearly $300 less than the first month and over $200 less than this current month in a few weeks for the month of March. I did not want it to be charged to my charge card. We always used you but will never do that again . This is $3000 we are talking about. He as done so without regard for the community by-laws, or the impact to other homeowners. Do Airbnb answer the Superhost hotline? She kindly “offered’ alternative accommodation to stay in a mixed room?! I am a host in the US and we cannot do that w any reviews over there. Si vous avez encore besoin d'aide, rendez vous sur notre page de contact pour obtenir une assistance par téléphone, e-mail ou chat. no one to contact under out USA number, and we are at a loss as to how to resolve it? To refund… My story: I’m 2 days into a 4 month trip w/ 3 airbnb rentals. The difference here is that I’m uploading sensitive information to the Airbnb web. The greedy hostess left a very bad taste in our mouth to ever use Airbnb again. Bugs, worms in the pool, mildew, dirty carpet, smoke detector beeping, and soon as I got to the door I smelled a musty smell. I asked how long that takes, they said 15 days. Mind you this email they sent was not an high alert email or communicated through the Air BnB app which is the primary form of communication that I’ve been having with Air BnB. ‘Reviews that do not represent the author’s personal experience or that of their travel companions’, This guest did not stay at my home and therefore could not know whether my home was clean, whether my home accurately represented what was advertised, what I was like as a host or any of the other aspects you ask them to review. What? They just would let them know to call me. So she know that this arengment didn’t exist?????? tune sensitive question……. The house was a mess and his room left in a disgusting state.A Bluetooth speaker was stolen.He did not leave his key so I had to get the locks changed Airbnb have pushed me from pillar to post for nearly a month in trying to resolve this case and get compensation for the extra guests during this guests month long stay in my home. How come you didn’t join your daughter to hold her hand:)? They never helped and they never contacted us. I've rung them as i need advice about my current (difficult) guest. Not a thing. It pains me to see your perfect five-star reviews and your glistening reputation as a Superhost. I had reserved an Airbnb for a night and it ended up being one of the most frightening and worst nights of my life. I have proof that Airbnb covers-up dangerous conditions/people and knowingly allows them to operate. Upon seeing that a host, Maia, was expecting guests in need of a stroller, Airbnb delivered a stroller to her apartment so that they would have it during their reservation. 30 mins before my check in i decided to cancel the booking. If they don’t do something, they will lose a SuperHost and I’ll use a different platform, NOT AIRBNB. He came in screaming and yelling at us to get the fuck out. Absolute worst customer service!!!!!!! Airbnb Email, Support Resources & Local Phone Numbers . Dein Nutzerkonto. Airbnb prefers to keep phone lines available to users in urgent need of help. Our “super hostess Emily” wouldn’t return our money after Airbnb cancelled our reservation because they were using the wrong email address to contact us for the final installment. I was told today that it was given to a case manager and that was all they could say. ∙ How we don’t have any idea. Here are some examples: Airbnb hosts in an area that has experienced disaster can offer their spaces for free, making it easy for those in need to find accommodation. This same exact situation is happening with me as well. Our Airbnb had catfished us, and the space was not what the pictures had been showing. It was designed to increase confidence in both hosts and guests. I got the same many times! I booked an 8 day stay with them and the morning after checking in our rental the place was infested with ants. Next morning of my arrival i talk to someone at Airbnb we had and arrangement between him the host and I. I was only paying for the 2 fist night. The first photo you see is what they show you get on AirBNB, the rest of the photos are we we walked into at this home!! Turn on JavaScript so our search engine can do its magic. Joining AirBnB was one of the worst mistakes I’ve made in a long long time. Rumor has it many are inside jobs…: Trust me you will want to read it before you list with them!!!!! Beware. I booked a double room for 4 young adults Payment was made of R1380,00. No! So beyond angry. What is the name of the person you contacted that finally resolved your problem? I used the in app feature of instant book. So now I have no way to contact customer service or log in to my account since I am locked out. Wow this is so ridiculous, this just happened to me on Friday May 17th, There had to be a glitch in the system. NEW YORK - Police in New York are looking for someone wanted for a rental scam involving an Airbnb apartment. I called 911 immediately after they left and spoke with the officers who arrived, at which time it was determined that it was not safe for me to remain at the residence. I have 22 places and someone was able to answer that question for me. Here are the best ways to reach Airbnb to get help and resolve your problems! Why should we pay for cleaning when only there for 15 minutes. I am unsure if this Airbnb is the same one, but even if it is not I will never book another one ever unless they resolve their issue. This just happened to me too. my guests cancelled because there was a quarter on the floor, Worst customer service. I would give this company a zero if it was an option. If the email for brian the eco is valid that will be hopefully helpful as the ceo should know the company glitches. One of my concerns is not so much with Airbnb but their hosts. Me and my family couldn’t fit there it was very small.the minute I arrived ve I contacted Airbnb it was late so they told me my case was already checked but it was very late that I should call first hour in the morning an that’s what I did. Then he hung up on me. My daughter phoned me immediately once they had locked themselves in the room and spoke of being scared and very apprehensive. Erreichbarkeit unklar: Leider gibt Airbnb keine Auskunft zu Geschäftszeiten oder zusätzliche Kosten der Servicenummer. I’m frustrated because they have absolutely NO customer service and their policies for handling issues are unfair and unreasonable. There was even a night when one of these “guests” came back from the bar so drunk that he tried to walk into my condo! Anitha, I was having the same problem … 3-4 text messages a day for the last 6 days w/ verification codes. This is our very first family reunion as adults and aside from the hurricane trying to ruin it we now have Airbnb keeping us apart. I booked a 4/3 bedroom in Kissimmee this weekend. The ignorent Airbnb rep will not know that and we answer everything else but what’s really going on. Hi and Good afternoon. (Mind you, this is HALF of the original agreed upon price, as Airbnb charges half now, half later for bookings) So originally I was on the books for 228 and change. No refund even tho they said on the phone they will. Had we been raped, kidnapped or anything else, it is extremely disappointing that I cannot get ahold of anyone within this company. Thank you! I can’t even call anymore. So the due date came up for me to make my last payment even though I had the money in my account Airbnb cancels my reservation and said that my payment method wasn’t working. For five females, this was not okay. I need my refund as soon as possible or else i left with the only option that i will post this in Social media, you can take it as warning or a request as i know how much it takes to start a business i don’t like to get people in to hassle, ether i like myself to get hassle, so i am writing this if i am not getting my refund i must take this to social media, Thank You. Now Airbnb says it can’t be used. Again, what B.S. Extremely disappointed!!!! My address was used as a fake airbnb address to scam people. Contact your host or guest Resolve an issue with your listing or reservation by communicating with each other directly. Poor customer service. what a non-sense! I am actually really disappointed with airbnb about this whole saga and would like this to be put forwards as a formal complaint. I phoned the host, Shay. Now, I will be sleeping in my car tonight, because they took my money and won’t give it back for 15 days. I have been waiting for a payment from Airbnb for people that checked out more than 10 days ago. All of the people who have posted to this site seem to have very valid complaints and concerns; however they are all from the perspective of a host or a guest. I’ve asked customer support as well as host if we can re-book for summer of 2021. That means that won’t refund me ????? even checking out. Ta!! If you’d like to try a long-shot, you can email these people: Host or Guest Concerns: Aisling Hassell, Global Head of CX Brian Chesky, CEO of Airbnb can be reached at either or The best toll-free phone number for calling Airbnb Customer Service is 1-855-424-7262 (Even with this number, the average wait time is between 7 and 12 minutes). ∙ which resulted in my actual summer reservation to be canceled. I agree this is a class action law suit in the making, I also live nextdoor to an airbnb and they have pictures of my property as thier lakeview! I reserved a house in Airbnb housted by Sextant Stays for 3 days on July 22nd, 2020, The confirmation code is HMYARJ4DAX. Full account of what happened and retaliation is here: If you come to central Washington (State), be careful booking on this site; the booking you make could be some family’s home, who have no idea about the listing for their address on airbnb. It was going to be my first time traveling and using Airbnb. East Stroudsburg, PA. As with all Airbnb host is not on property, if this was a true BNB there wouldn’t exist the disgusting behavior guests there have as no host would tolerate it though as neighbors we are forced to. However, in order to contact customer service on the website you need to log in to your account. My safety and my four other friends could of been at hand, and still no one is answering my calls or emailing me back. They took the booking, took the money, we were refused a stay, and now they refuse to refund. House Customer service did absolutely nothing to help, and no one has contacted me. In addition, the minimum lease duration is thirty days. Air B N B should have higher penalty fees for these types of scenarios. If you care to look at the communication between us you will see that I was in fact helpful. Truly just curious, why would you ever pay to have the technician fix someone else’s home? The host agreed that he would approve a full refund. AC doesn’t chill, the thermostat for the AC is in other room, which is occupied by a different guest and he/she has locked the room. This host left me hanging the whole day even into the night. I had a mental break down yesterday the day before my surgery because you guys don’t care about your customers and left me stranded. I would happily join. I just tried my first Airbnb request. What kills me is the only reason I am in this situation is that I chose to trust in the integrity and decency of the host, when I should have known better. Beskyttelse af dine oplysninger. Anybody else have this problem also? Während 855-424-7262 die beste gebührenfreie Nummer von AirBnB ist, gibt es insgesamt 4 Möglichkeiten, mit ihnen in Kontakt zu treten. I know what you’re thinking: The property manger needs to enforce the by-laws. The hostess drew a pitty bath about how much time this cost her and she could only re- book 6 of the 7 nights and so she felt she lost money . I have also disputed the transaction and seeked legal counsel. They locked me out of my account because “I” or whoever this other person is, has tried too many verification codes. Un-*******-believable, Mark. Temukan petualangan di tempat-tempat jauh atau dekat dan akses rumah, pengalaman, serta tempat unik di seluruh dunia. 3. We have not heard from Airbnb in days after multiple attempts through their phone, email, Facebook messenger and their messenger system. dont make fraud people, What if someone put a scam ad with wrong information? Host seemed shocked Airbnb would not refund me. I called them and messaged them many times, I get the same shit every time. do not provide your government ID to companies online. She asked for a refund and I stated that at such short notice I could not offer a refund. Ok. I am having the same trouble from India. I’m fed up of waiting I will call my bank and ask for a chargeback. Keep calling and get annoying people! I go into the Availability section to check their calendar… LO AND BEHOLD, there are my dates that I booked two months ago. Property was in litigation for 4 years, see Shvekh vs Stroud Township for details. He does not have the right to do this. 15 DAYS!!! I really wonder why AIRBNB has partnered with this host. first of all they have no such user facility that if they have any issues they can contact them, and the only option left with message them and it is completely up to their wish ether they will respond you or not, ohhh… common forget about asking what you felt about a refund or to find out ether i get it, I am literally wondering why people start business when they don’t consider long term relationship , and they really do for customer. I can’t log in because I’ve but been locked out. Not sure why people rave about AIRBNB. So my cc bank sent me an email telling me that this cant be refunded because of the cancellation policy and it is already closed. At first I thought it was the host trying some underhanded deal, but eventually found it had been cancelled by Airbnb’s automated system. New to Airbnb and only a travel user at this time, not hosting yet. Also I would never put my guests through the unacceptable conditions Abie did. My neighbor’s property is routinely leased for less than a week, and nothing is ever filed with the HOA. We reported it promptly to both the host Gerardo and Air B&B. Thank goodness for this site I first tried emailing the president with no response so I then went to the CO global of host and guest concerns. After 20 min they were confused and couldn’t tell me the reason why this is happening or help me with the solution. We will also be contacting the local news to share our story. Air BNB has been no help whatsever, well actually I tell a lie. I utilize about 15 other websites for my property and i dont have one ounce of bullshit from any of them. 4 guests Airbnb is the WORST. I phoned the establishment…The girls were let in only to be confronted by a group of men. you just lost your money due to your account is canceled. We then saw that there were roaches in the household and we were fed up!!! The host’s suggestion was to give her some of his narcotic pain meds rather than hospital treatment. When we communicated to Abie that this guest had already complained about the flooding problems a month earlier, he found a way to remove the review. I’ll just keep deleting them but it must be very frustrating for the person who’s genuinely trying to access their account. I also have been receiving text messages with verification codes, four in the last few days. 3 bedrooms, House This guy at Airbnb told me, that they had an error at Airbnb platform and can’t make the cancellation now, but asked me to NOT do it by Myself that waiti need it to wait and in a couple of hours someone will send me my cancellation and the aragenment by mail. My question, is there anything I can do to be compensated for these issues? You guys had my money for my original Airbnb that cancelled so it’s beyond me that you guys expected me to pay more money on a trip I already paid for. Host not replaying or responding to our emails and calls. @nicholas, i am getting scammed by the same person you mentioned. Yup, me, too. And today that my “rent” its over , the host dare to write me: leave your keys athe the table and take out your garbage!!!!!!! One minute they have some man on speaker phone explaining she is having a miscarriage. From what I will say, a.all policy is default that customer can’t do the choice;b.I canclled within one week and left 1 month ahead of the booked date. The recent hack of Equifax was far larger but fell short of data breaches suffered by Yahoo, which affected 1 billion people worldwide.Sep 7, 2017. I’ll never book through airbnb again. During my 3 month stay, the entire first month and much of the second month so far, there hasn’t been working and or, reliable internet service. So bad we couldn’t stay there and had to leave and find alternative accommodation. They won’t respond promptly, they do things you tell them not to. Superhost owner loses out because he is using this useless route. Never expected this kind of hospitality and response from a host and Airbnb. This blog is a great place to vent, and it’s helping me not to go off on them on the telephone. I cannot charge to their security deposit. After a couple of days of following up and still no refund they informed me that they would give me a credit for another Air BnB. This happened to me this morning as well. I hope a class action suit is filed soon! AIRBNB DONT CHECK THEIR LISTINGS. I feel the guest should receive all of their money regardless as to what my cancellation policy is. In case of cancellation even on time, you will not get your refund back ! I called them on Friday May 24th, they said I will get a refund but I did not get anything. Won’t honor their extenuating circumstances from Covid policy DESPITE US citizens being prohibited from traveling to Europe. Try this link to message or call them: I changed my mind within that 48 hour and cancelled the property on the app. The airbnb customer service was no help. 7 bedrooms, House After contacting airbnb support from within the app, the Automated reply came and Had code in it to log me out of the app and of course u cannot fully verify because I am using an Indian sim card. Upon arrival the facilities perform a quick check of the passport or driver’s license. A maximum of 30 messages can be sent within any 24-hour period. The host without an answer, 5 minutes later came banging on our door. We have been sent from pillar to post, no results. I was given a negative review by someone who did not stay with me and airbnb seem to think that is ok, I have written to just about everyone I can find on advice platforms to no avail. Now airb&b has told us we can’t get any of our money back. I booked a place for a week and when I got to the place the key was not where it was supposed to be and the hosts phone was off and she was not replying to any of my messages on Airbnb platform. This is after the fact that they told us they would help find us another booking at 11pm. I’m not sure why Airbnb is getting away with this. This should be criminal and grounds for his account to be suspended indefinitely. Everything was left filthy. Below is detailed account of solo female traveler being subjected to danger by the deranged, angry and bigoted host (who was talking about homicide and other violence, other scary stuff and bullied the guest making bigoted statements) and made run for her life. These days anything on the Worldwide Web is venerable. But thier process of verification made me instantly uneasy. Did not know how they can justify anything resembling customer service. 2 bedrooms, House Sometimes it works, sometimes it gives error msgs when I try to save the page. Someone hacked my acct last night, booked a place in Indonesia, then deleted my acct. I am about to contact a lawyer. Finally, I got to talk to someone and she was unable to provide any assistance. The host refused my refund request and airbnb did nothing. having been paid money for 30days I don’t know how I’ll live here. They tell liars and are very good at taking money on your credit card. they forced me to give them my picture i.d. I had to figure out my own stay bc your staff did nothing but offer a coupon I COULDNT USE bc I had to spend over 600$ before taxes and I DID NOT HAVE ANY MONEY TO SPEND. I have sent a very nasty email. Whether you’re an Airbnb guest or host, issues inevitably arise from time to time! Nothing I can say will not repeat what others here have written. This just happened to me too! Also Airbnb asked that I provide them my social media (Facebook, Twitter, Instagram and Google) connections. How could she write me that??????? I would love for anyone to share suggestions on how I can expose Sextant Stays and Air BNB of there unfair and unethical practices. First, it made no sense to ask me to provide this information when I am already an established and repeat customer. November 3rd through the 10th. Some of its main topics include creating a listing on Airbnb, getting paid, and reservation management. I do not get any sense of trying to help from Air bnb. Here’s what I experienced: – no wifi (even though it was promised) , later lying superhost andrea tells me the wifi is on the first floor, 11 floors down. In this situation the guest cancelled at 4pm … 1 hour before her arrival time. This is my 4rth time i have issues with their application and very poor customer service. NEVER AGAIN! There has been no permission requested and 5 advertised guests will be in breach of local licensing laws. Airbnb told me to try and get the host to cooperate. They keep investigating the matter and never come back. This is disheartening information. It took a week or so but we were contacted right away and they did refund our money. We are having our lawyer contact them as they don’t listen to us.

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